TERMS & CONDITIONS 

This site is owned and operated by Wallabrook Ltd of 91 New George Street, Plymouth, Devon, UK PL1 1RQ registered company number 04462106. If you want to ask us anything about these terms and conditions or if you have any comments or complaints on or about our website, please use the contact page on this site or contact us by telephone or email on 01752 673211 or enquiries@wantshop.co.uk 

 

All rights, including copyright, in this website, are owned by or licensed to Wallabrook Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. 

 

We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT if applicable. Any weights, dimensions, and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website. 

 

When goods are described as second-hand or used, they will be in working condition unless clearly stated otherwise in the product description. As pre-owned items, they may show signs of previous use, including cosmetic wear. Any significant defects or condition issues known to us will be stated in the product description. All second-hand goods are sold under either the margin or global accounting scheme. 

 

By completing the purchase and ticking the Terms & Conditions box at checkout, you confirm that you are the required legal age to purchase the item(s) in your order. 

Certain products are subject to legal age restrictions (for example, 12, 15, 16, 18 or 21 where applicable). By proceeding, you confirm that you meet or exceed the minimum age requirement stated for each relevant item. 

We reserve the right to request valid photographic identification (such as a passport or driving licence) at the point of dispatch, collection, or delivery.  

By ticking the box, you acknowledge and accept these terms. 

 

All items are subject to availability. As many of our products are individual second-hand items and may also be available in our stores, very occasionally an item may sell before our website stock is updated. If an item you have ordered is no longer available, we will contact you as soon as possible and issue a full refund. 

 

Please check your order details carefully before completing your purchase. You will have the opportunity to review and correct your order details during the checkout process before placing your order. 

 

Payment is taken at the time your order is placed. Your order will only be processed once payment has been successfully authorised. If payment cannot be authorised, your order may be cancelled. Occasionally, we may require additional identification or information to verify an order before it is dispatched. If required, we will contact you directly. 

 

Delivery charges are shown at checkout before you complete your order. Standard delivery applies to most items, while larger items such as guitars and bikes are subject to additional delivery charges. 

 

Deliveries will only be sent during working hours. If the item is ordered after 5pm or on a Sunday, it will be sent the following working day. 

Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland, and the Channel Isles. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods within 5 working days but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. 

 

Risk of loss or damage to the goods passes to you when the goods are delivered to you, or to a person identified by you to receive them. You will own the goods once we have received payment in full and the goods have been delivered. 

 

Once your order has been placed, we will send confirmation to the email address provided during checkout. Acceptance of your order will take place when the goods are dispatched. 

 

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an eligible online order from the date the order is placed until 14 calendar days after you, or a person nominated by you, receives the goods. Certain exceptions apply, including goods made to your specification or personalised for you. You may inspect goods as you would reasonably be able to in a shop. If goods are handled or used beyond what is necessary to establish their nature, characteristics and functionality, we reserve the right to make an appropriate deduction from any refund to reflect any reduction in value. 

 

If you wish to cancel an eligible online purchase, you must notify us within 14 calendar days of receiving your goods. To request a return, please complete our Returns Form. Once submitted, we will provide you with the information required to return your item. 

 

Goods should be returned securely packaged within 14 calendar days of notifying us of your cancellation.  

 

You may inspect goods as you would reasonably be able to in a shop. If goods have been handled or used beyond what is necessary to establish their nature, characteristics and functionality, we may make an appropriate deduction from the refund to reflect any reduction in value. 

 

For change-of-mind returns, you are responsible for the cost of returning the goods to us. If an item is faulty, incorrectly supplied or not as described, we will cover the reasonable cost of returning it to us. 

 

Certain items are excluded from change-of-mind returns where permitted by law, including sealed audio or video recordings and sealed computer software once unsealed. 

 

Nothing in this returns policy affects your statutory rights. 

 

If you experience a fault with an item purchased from Wants, please contact us before arranging any repairs with an external company or manufacturer. 

 

We will normally need the opportunity to inspect the item, assess the reported fault and, where appropriate, arrange a suitable repair or replacement. 

 

Please do not authorise third-party repairs on our behalf without our prior agreement. Costs incurred through independently arranged repairs will not automatically be reimbursed by Wants. 

 

Your statutory rights under the Consumer Rights Act 2015 remain unaffected. 

 

For full details please click here 

 

Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so, or affects your statutory rights as a consumer.These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. 

 

We may update these Terms and Conditions from time to time. The Terms and Conditions that apply to your order will be those in effect at the time your order is placed. 

 

These terms and any contract between you and us are governed by English law. However, if you are a consumer resident elsewhere in the United Kingdom, you will retain any rights and protections available to you under applicable law. 

 

Any disputes will be subject to the jurisdiction of the courts as provided by applicable law. 

 

All contracts are concluded in English.. 

 

If you wish to make a complaint, please telephone us on 01752 673211, email enquiries@wantshop.co.uk, or write to us at Wallabrook Ltd, 91 New George Street, Plymouth, PL1 1RQ. Click here for full details of the procedure.