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PLYMOUTH 01752 664546

EXETER 01392 499843

ST AUSTELL 01726 72765

EMAIL: enquiries@wantshop.co.uk

WE BUY · WE SELL · WE LOAN

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Plymouth 01752 664546

Exeter 01392 499843

Help us improve our pawnbroking service

This short survey will help us to improve our pawnbroking service, your feedback is very important to us and used only to identify areas where we can improve our pawnbroking service.

The feedback you provide will be totally anonymous and only used to improve our staff training.

Please leave blank:

If you visited our website to find out more information before using our pawnbroking service, did you find what you were looking for:

Yes

Not visited your website before/Didn't know you had a website

If you answered no above, please comment on what you thought was missing on the website. Optional:

On our website was the information regarding our pawnbroking service easy to understand, please rate:

Not seen your website.

1 (Very Bad)

5 (Very good)

Any comments about our pawnbroking page. Optional:

Was this the first time you used our pawnbroking service:

Yes

How did you find us:

Window display

Website

Recommendation

Social media

Other

If other, Please let us know how:

If this was your first time using our pawnbroking service did the member of staff fully explain the pawnbroking process to you:

Yes, Fully explained

No, Could have told me more information

No, but had seen the website and researched the process, so I knew what it was

I've used your service before, so knew the process

Did you think the staff member was able to answer all your questions:

Yes

Did you accept the loan amount we offered you:

Yes

No, I asked to borrow less than the amount offered

Yes, but I would have liked to have been offered more

If you asked for a lower loan amount and were using multiple items as security for the loan did the staff member try to return some of the item's back to you, just using enough item's to act as security for the lower amount you asked for:

No, all item's we used as security

No, I asked for all the items to stay together

Yes, only items needed to act as security were used and some were given back to me

If you were using multiple items as security for the loan did the staff member offer to split the items across two pawn agreements, which could make it easier for you to redeem your items later:

Yes, was offered to split items

No, not offered to split items

If this was your first ever time using our pawnbroking service when the staff member started to enter your personal details did they offer you an opportunity to read our "Privacy Notice":

Yes

I was already on the system

When processing the pawn agreement were you read a verbal statement informing you that you may lose the right to get your item/s back if you fail to redeem your item's by the end date of the pawn agreement:

Yes

Did you ask what the interest rate was on your loan:

Yes

Why did you use our pawnbroking service:

The interest rate was cheaper than other pawnbrokers

You offered a larger loan amount than other pawnbrokers

The location of the branch

I think your customer service is better

I've always used you

Would it have been more convenient for you if the loan amount had been paid directly to your bank account:

Yes

When you left the branch after completing the pawn agreement did you fully understand the following....

The Settlement Schedule detailing the amount repayable on each day of the pawn agreement:

Yes

I wasn't given a settlement schedule

That you could make part payments towards your pawn agreement:

Yes

That you could Withdraw from the pawn agreement within the first 14 days:

Yes

That you would only be charged interest for the number of days your pawn agreement is with us:

Yes

What would happen to your item/s if you failed to redeem them:

Yes

If you let your pawn agreement run to it's end date and you received either a "Reminded" letter or a "Notice of Intention to Sell" letter from us, there should have been an additional information sheet included.

Did you think there was enough additional information provided so you could make a choice about what to do next:

There wasn't an additional information sheet, just the letter

No, I still didn't know what to do next

Yes, I understood what my options were

I redeemed my item/s before the end date so didn't receive any letters

Please rate your over all experience of our pawnbroking service:

1 (Very Bad)

5 (Very Good)

Would you use our pawnbroking services again:

Yes

Any Other Comments:

Thank you for your time, your feed back is very important to us so we can continue to improve our pawnbroking service, customer service and staff training. Please note the submitted forms are used for data analysis only so please don't raise any direct concerns in the comments boxes. If after completing this survey you feel you have a question or concern please either use details on Contact Us page, phone the branch or come into branch and have a chat.