Tell us about your item
Return FAQ's
We’ll review your request and confirm the correct return process. If your item is faulty, we’ll send return instructions or a prepaid label. If it’s a change of mind return, we’ll confirm how to send it back.
Once received, we inspect the item and confirm the fault. Depending on the outcome, we will offer a repair, replacement, or refund.
If the item is faulty or covered by guarantee, we cover return postage. If you’re returning an item because you’ve changed your mind, return postage is your responsibility.
Where possible, please include any original packaging and accessories. This helps us process your return more efficiently.
A fault is a functional issue with the item that was not caused by accidental damage or misuse after delivery.
Most faulty returns are processed within a few working days of being received by our team.