Tell us about your item
A few Quick FAQ's
We’ll review your request and confirm the correct return process. If your item is faulty, we’ll send return instructions or a prepaid label. If it’s a change of mind return, we’ll confirm how to send it back.
If the item is faulty or covered by guarantee, we cover return postage. If you’re returning an item because you’ve changed your mind, return postage is your responsibility.
Change of mind returns must be made within 14 days of delivery. Faulty items are covered under our guarantee period (3 months or 1 year depending on product).
Change of mind returns must be in the same condition as received, including any accessories. Faulty returns are assessed once received by our team.
Once your return is received and processed, refunds are usually completed within a few working days depending on your payment method.
No, only online purchases can be returned within the 14 day window. We’ll confirm the correct route when you submit your request.